Back to results
US 2022/0036494 A1Published application
Ride request interactions
AssigneeFord Global Technologies, LLC
InventorSudipto Aich
Life of this patent
Estimating the term…
Abstract
A provider, such as a transportation management service, can manage transport for a number of riders between various locations. A customer can request transport between different locations. The provider may analyze the request for salient information, such as information corresponding to a start and end location, and determine whether there are errors in the salient information that would prevent the provider from providing the requested service. When the provider detects errors, the provider may request additional information from the customer in order to correct the errors.
Claims9
A method, comprising:
- receiving, from a telecommunications device, a first message over a telecommunications channel, the first message including a transportation request corresponding to a journey between a first location and a second location at a specified time;
- determining whether a minimum amount of information for the journey is determinable from the transportation request;
- sending a second message to the telecommunications device requesting clarification of a portion of the information for the journey when the minimum amount of information is not determinable from the request;
- receiving, from the telecommunications device, a third message clarifying the portion of the information;
- determining a transportation option for providing the transportation request;
- and
- transmitting a fourth message to the telecommunications device including information for the determined transportation option.
4 more elements
Dependencies are inferred from the claim text.