Systems and methods for obtaining product information via a conversational user interface

A system for obtaining knowledge related to a product, the system comprising:

• a processor;
• and
• a memory storing instructions that, when executed by the processor, configure the system to:
• receive, by a communication channel, a communication from a user;
• deduce, by a natural language processor, an intent and one or more entities of the communication, the natural language processor having been trained with sample phrases, a definition of each intent, a definition of each entity, one or more workflows, and a context associated with each workflow;
• communicate, by a fulfillment API, the intent and the one or more entities to a knowledge engine;
• prepare, by the knowledge engine, one or more queries to fulfill the intent;
• retrieve, by the knowledge engine, information that fulfills the intent;
• communicate, by the knowledge engine, the information that fulfills the intent to the fulfillment API;
• convert, by the fulfillment API, the information that fulfils the intent into a response;
• forward, by the natural language processor, the response from the fulfilment API to the communication channel;
• and
• communicate, by the communication channel, the response to the user.

A non-transitory computer-readable storage medium for obtaining knowledge related to a product, the computer-readable storage medium including instructions that when executed by a computer, configure the computer to:

• receive, by a communication channel, a communication from a user;
• deduce, by a natural language processor, an intent and one or more entities of the communication, the natural language processor having been trained with sample phrases, a definition of each intent, a definition of each entity, one or more workflows, and a context associated with each workflow;
• communicate, by a fulfillment API, the intent and the one or more entities to a knowledge engine;
• prepare, by the knowledge engine, one or more queries to fulfill the intent;
• retrieve, by the knowledge engine, information that fulfills the intent;
• communicate, by the knowledge engine, the information that fulfills the intent to the fulfillment API;
• convert, by the fulfillment API, the information that fulfils the intent into a response;
• forward, by the natural language processor, the response from the fulfilment API to the communication channel;
• and
• communicate, by the communication channel, the response to the user.