US 2022/0036283 A1 · METHOD AND TECHNICIAN ALLOCATING SYSTEM FOR ALLOCATING A FIELD TECHNICIAN

Abstract

A method performed by a technician allocation system for allocating a field technician is provided. The technician allocation system identifies features f_1 . . . f_(n) of a received new work order to be executed. The technician allocation system then obtains a similarity score for the identified features f_1 . . . f_n, wherein the similarity score is related to how similar the new work order is to previously executed old work orders with respect to the identified features. The technician allocation system also obtains a field technician experience score for the identified features f_1 . . . f_n. The technician allocation system then matches the field technician candidates with the features f_1 . . . f_n for the new work order based on the obtained field technician experience scores and the similarity scores.

Claims21

Dependent claims

A method performed by a technician allocation system for allocating a field technician (FT) which technician allocation system operates in a telecommunication network, the method comprising:

identifying features f1 . . . fn of a received new work order (WO) to be executed on equipment in the telecommunication network;
obtaining similarity scores for the identified features f1 . . . fn, wherein the similarity scores are related to how similar the new WO is to previously executed old WOs with respect to the identified features, the old WOs having at least one of the features f1 . . . fn;
obtaining for a set of FT candidates, an FT experience score for each FT candidate with respect to the identified features f1 . . . fn;
matching the FT candidates with the features f1 . . . fn for the new WO based on the obtained FT experience scores and the similarity scores;
and
allocating at least one of the FTs for executing the new WO on said equipment, based on the matching.

3 more elements

A technician allocation system arranged to allocate a field technician (FT) which technician allocation system operates in a telecommunication network, the technician allocation system being configured to:

identify features f1 . . . fn of a received new work order (WO) to be executed on equipment in the telecommunication network;
obtain similarity scores for the identified features f1 . . . fn, wherein the similarity scores are related to how similar the new WO is to previously executed old WOs with respect to the identified features, the old WOs having at least one of the features f1 . . . fn;
obtain for a set of FT candidates, an FT experience score for each FT candidate with respect to the identified features f1 . . . fn;
match the FT candidates with the features f1 . . . fn for the new WO based on the obtained FT experience scores and the similarity scores;
and
allocate at least one of the FTs for executing the new WO on said equipment, based on the matching.

3 more elements

Dependencies are inferred from the claim text.

Method and technician allocating system for allocating a field technician

Life of this patent

Method and technician allocating system for allocating a field technician

Life of this patent

Abstract

Claims21