Method and system for predicative q&a and resource suggestions

A method for providing a Q&A interface comprising:

• providing a communication interface comprising an input field;
• receiving an entry through the input field by a user;
• identifying a response to the entry, wherein the response is identified based on a correlation between data associated with the entry and a property of the response;
• identifying a first suggested item selected from the group consisting of a suggested inquiry, a suggested media content item, and a suggested link item;
• identifying a second suggested item selected from the group consisting of a suggested inquiry, a suggested media content item, and a suggested link item, wherein the second suggested item is a different type of suggested item than the first suggested item;
• displaying the response in the communication interface;
• displaying a first suggested item indicator in the communication interface, wherein the first suggested item indicator is associated with the first suggested item;
• and
• displaying a second suggested item indicator in the communication interface, wherein the second suggested item indicator is associated with the second suggested item.

A non-transitory computer-readable medium having instructions stored thereon that when executed by a computing system perform a method comprising:

• providing a communication interface comprising an input field;
• receiving an entry through the input field by a user;
• identifying a response to the entry, wherein the response is identified based on a correlation between data associated with the entry and a property of the response;
• identifying a first suggested item selected from the group consisting of a suggested inquiry, a suggested media content item, and a suggested link item;
• identifying a second suggested item selected from the group consisting of a suggested inquiry, a suggested media content item, and a suggested link item, wherein the second suggested item is a different type of suggested item than the first suggested item;
• displaying the response in the communication interface;
• displaying a first suggested item indicator in the communication interface, wherein the first suggested item indicator is associated with the first suggested item;
• and
• displaying a second suggested item indicator in the communication interface, wherein the second suggested item indicator is associated with the second suggested item.

A system comprising:

• a communication interface, wherein the communication interface is displayed on a website and configured to receive a user entry;
• a suggested inquiries knowledgebase comprising a set of possible suggested inquiries;
• and
• a server system configured to:
• identify a response based on a correlation between data associated with the user entry and a property of the response,
• identify a first suggested item selected from the group consisting of a suggested inquiry, a suggested media content item, and a suggested link item, and
• identify a second suggested item selected from the group consisting of a suggested inquiry, a suggested media content item, and a suggested link item, wherein the second suggested item is a different type of suggested item than the first suggested item;
• wherein the communication interface is configured to display the response, display a first suggested item indicator associated with the first suggested item, and display a second suggested item indicator associated with the second suggested item.