Information processing system, information processing method, and non-transitory recording medium

An information processing method performed by an information processing apparatus capable of communicating with a device through a network, the information processing method comprising:

• receiving from the device, a number of times of writing operations to one or more memories included in the device and counter information of the device;
• determining whether there is a malfunction, or a probability of malfunction based on the number of times of writing operations received from the device;
• and
• identify software that causes or is likely to cause the malfunction based on the counter information, in response to determination that there is a malfunction or a probability of malfunction.

A non-transitory recording medium storing a plurality of instructions which, when executed by one or more processors on an information processing system, causes the processors to perform an information processing method, comprising:

• receiving from a device, a number of times of writing operations to one or more memories included in the device and counter information of the device;
• determining whether there is a malfunction, or a probability of malfunction based on the number of times of writing operations received from the device;
• and
• identify software that causes or is likely to cause the malfunction based on the counter information, in response to determination that there is a malfunction or a probability of malfunction.