Responding to incidents identified by an information technology and security operations application using a mobile application

A non-transitory computer-readable storage medium storing instructions which, when executed by one or more processors, cause performance of operations comprising:

• receiving, by an information technology (IT) and security operations mobile application executing on a mobile device, a request related to an executing workflow process, wherein the executing workflow process relates to an incident identified by the IT and security operations application monitoring an IT environment;
• causing display of a graphical user interface (GUI) including interface elements for responding to the request;
• receiving, via the interface elements, input indicating a response to the request, wherein the response requests execution of a playbook to be used to respond to the incident;
• and
• transmitting, by the IT and security operations mobile application, the response to the request, wherein the response to the request causes execution of the playbook by the IT and security operations application.

A computing device, comprising:

• one or more processors;
• a non-transitory computer-readable storage medium storing instructions which, when executed by the one or more processors, causes the computing device to:
• receive, by an information technology (IT) and security operations mobile application, a request related to an executing workflow process, wherein the executing workflow process relates to an incident identified by the IT and security operations application monitoring an IT environment;
• cause display of a graphical user interface (GUI) including interface elements for responding to the request;
• receive, via the interface elements, input indicating a response to the request, wherein the response requests execution of a playbook to be used to respond to the incident;
• and
• transmit, by the IT and security operations mobile application, the response to the request, wherein the response to the request causes execution of the playbook by the IT and security operations application.