Systems and methods for mobile application requests of physical facilities

A computer-implemented method for enabling users to request information or services relating to a physical facility, the method comprising:

• receiving an identifier of an asset or component within the physical facility, from a device that is associated with a user;
• accessing, based on the received identifier of the asset or component within the physical facility, a database to retrieve information about the asset or component;
• displaying to the user one or more fields of information to be entered by the user, the one or more fields of information being selected for display based on the received identifier, a location of the user, and an identity of the user, for the user to submit a request;
• receiving, from the device associated with the user by way of the one or more fields of information, a request for information or services relating to the physical facility;
• if the request is a request for information about an asset or component of the physical facility, generating a presentation of information about the asset or component, based on a detected location of the device associated with the user and the received identifier;
• if the request is a request for maintenance of an asset or component of the physical facility, generating a ticket for initiating maintenance of the asset or component, and storing the ticket in the database in relation to an identifier associated with the asset or component;
• and
• transmitting, to the device associated with the user, either the presentation of information about the asset or component of the physical facility, or a representation of the ticket for initiating maintenance of the asset or component of the physical facility.

A system for enabling users to request information or services relating to a physical facility, the system comprising:

• a memory storage device storing instructions for enabling users to request information or services relating to a physical facility;
• and
• one or more processors configured to execute the instructions to perform a method including:
• receiving an identifier of an asset or component within the physical facility, from a device that is associated with a user;
• accessing, based on the received identifier of the asset or component within the physical facility, a database to retrieve information about the asset or component;
• displaying to the user one or more fields of information to be entered by the user, the one or more fields of information being selected for display based on the received identifier, a location of the user, and an identity of the user, for the user to submit a request;
• receiving, from the device associated with the user by way of the one or more fields of information, a request for information or services relating to the physical facility;
• if the request is a request for information about an asset or component of the physical facility, generating a presentation of information about the asset or component, based on a detected location of the device associated with the user and the received identifier;
• if the request is a request for maintenance of an asset or component of the physical facility, generating a ticket for initiating maintenance of the asset or component, and storing the ticket in the database in relation to an identifier associated with the asset or component;
• and
• transmitting, to the device associated with the user, either the presentation of information about the asset or component of the physical facility, or a representation of the ticket for initiating maintenance of the asset or component of the physical facility.

A computer-readable medium storing instructions that, when executed by a processor, cause the processor to execute a method for enabling users to request information or services relating to a physical facility, the method comprising:

• receiving an identifier of an asset or component within the physical facility, from a device that is associated with a user;
• accessing, based on the received identifier of the asset or component within the physical facility, a database to retrieve information about the asset or component;
• displaying to the user one or more fields of information to be entered by the user, the one or more fields of information being selected for display based on the received identifier, a location of the user, and an identity of the user for the user, to submit a request;
• receiving, from the device associated with the user by way of the one or more fields of information, a request for information or services relating to the physical facility;
• if the request is a request for information about an asset or component of the physical facility, generating a presentation of information about the asset or component, based on the received identifier and a detected location of the device within the physical facility;
• if the request is a request for maintenance of an asset or component of the physical facility, generating a ticket for initiating maintenance of the asset or component, and storing the ticket in the database in relation to an identifier associated with the asset or component;
• and
• transmitting, to the device associated with the user, either the presentation of information about the asset or component of the physical facility, or a representation of the ticket for initiating maintenance of the asset or component of the facility.