System and method of highlighting influential samples in sequential analysis
AssigneeVerint Americas Inc.
InventorsIan Roy Beaver, Cynthia Freeman, Jonathan Patrick Merriman, Abhinav Aggarwal
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AssigneeVerint Americas Inc.
InventorsIan Roy Beaver, Cynthia Freeman, Jonathan Patrick Merriman, Abhinav Aggarwal
Estimating the term…
Attention weights in a hierarchical attention network indicate the relative importance of portions of a conversation between an individual at one terminal and a computer or a human agent at another terminal. Weighting the portions of the conversation after converting the conversation to a standard text format allows for a computer to graphically highlight, by color, font, or other indicator visible on a graphical user interface, which portions of a conversation led to an escalation of the interaction from an intelligent virtual assistant to a human customer service agent.
A computerized method for highlighting relative importance of portions of a conversation displayed on a graphical user interface, comprising:
Dependencies are inferred from the claim text.