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US 2021/0344798 A1Published application
Insurance information systems
AssigneeWalla Technologies LLC
InventorAadil GINWALA
Life of this patent
Estimating the term…
Abstract
Systems and methods for collecting and transmitting insurance data using an IVR system are described herein.
Claims20
A method for detecting a human voice comprising:
- obtaining an audio recording;
- segmenting the audio recording into 3 to 5 second clips wherein each segment begins at a time within the preceding segment to produce a series of overlapping audio clips;
- individually determining whether each of the overlapping audio clip is a recording of a human or a non-human audio recording;
- classifying the audio recording as a human or a non-human audio recording when a plurality of the overlapping audio clips are classified as human.
1 more element
The method of claim 5, wherein creating an audio embedding is carried out by a neural network.
A method for collecting and transmitting insurance data, comprising:
- acquiring patient intake information;
- contacting an insurance provider;
- navigating a phone tree of the insurance provider system or accessing electronic information form;
- and
- completing an insurance claim or obtaining coverage information.
2 more elements
Dependencies are inferred from the claim text.