Smart handling of call redirection based on the out of office message of the user
AssigneeAvaya Management L.P.
InventorsSunil Saraff, Sameer Prabhakar Joshi, Sumita Divakaran
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AssigneeAvaya Management L.P.
InventorsSunil Saraff, Sameer Prabhakar Joshi, Sumita Divakaran
Estimating the term…
Many users have presence information on more than one system. Maintaining such systems may be burdensome and error prone. By automatically parsing an out-of-office message on a first system (e.g., email) for configuring a second system (e.g., telephony) duplicative work may be avoided as one system configures the other system. Accordingly, an out-of-office text message may be automatically parsed to determine attributes (e.g., start/end of absence) and who to contact for certain issues. The email system may then automatically configure a telephony system to provide voice prompts extracted from the email system and the opportunity for a caller to be routed to delegates telephone numbers based on the delegates identified in the email out-of-office message.
A system, comprising:
A method, comprising:
A system, comprising:
Dependencies are inferred from the claim text.