Customer service assistance apparatus, customer service assistance method, and computer-readable recording medium

A customer service assistance method comprising:

• acquiring a video image of the inside of a store;
• specifying a product that a customer in the store is interested in and an attribute of the customer, based on the acquired video image;
• acquiring information indicating need of the product for the customer, based on the specified product and attribute;
• and
• transmitting the acquired information to a terminal apparatus that is used by a store salesperson of the store.

A non-transitory computer-readable recording medium that includes a program recorded thereon, the program including instructions that cause a computer to carry out:

• acquiring a video image of the inside of a store;
• specifying a product that a customer in the store is interested in and an attribute of the customer, based on the acquired video image;
• acquiring information indicating need of the product for the customer, based on the specified product and attribute;
• and
• transmitting the acquired information to a terminal apparatus that is used by a store salesperson of the store.