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AssigneeAvaya Management L.P.
InventorsShamik Shah, Asmita Gokhale, Valentine C. Matula
Estimating the term…
Efficient and effective communications with customers is a cornerstone of many businesses. Automation, such as in the form of automated agents that can engage in a communication with a customer, furthers those efficient and effective communications. However, textual messages are a series of messages that are often limited to factual statements and direct questions, leaving many customers, such as those that prefer or require high-context communications, may have the impression that the organization with which they are communicating is cold and uncaring or unconcerned about them. By selectively altering the series of messages, an appropriate degree of concern or empathy may be conveyed to facilitate a better relationship and more effective and efficient communications.
A system, comprising:
A method, comprising:
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Dependencies are inferred from the claim text.