Text-based discourse analysis and management
AssigneeInternational Business Machines Corporation
InventorsZachary A. Silverstein, Trudy L. Hewitt, Jonathan D. Dunne, Liam S. Harpur
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AssigneeInternational Business Machines Corporation
InventorsZachary A. Silverstein, Trudy L. Hewitt, Jonathan D. Dunne, Liam S. Harpur
Estimating the term…
Systems and methods of the invention determine evasiveness of postings and manage chat sessions accordingly. In embodiments, a method includes accessing a real-time text-based discourse session comprised of multiple text-based posts published by participants, the posts including a question from an author and responses from at least one respondent; determining relationships between words in the text-based discourse session utilizing corpus linguistics analysis; determining a frequency of the responses of the at least one respondent over time; determining an evasiveness score for each of the responses based on natural language processing of the responses, wherein each of the evasiveness scores indicate a level of relevance of a response with respect to the question; determining rankings for each of the responses based on the determined relationships of words, the frequency of the responses, and the evasiveness scores; and determining a display order for the responses based on the rankings of the responses.
A method, comprising:
A computer program product comprising one or more computer readable storage media having program instructions collectively stored on the one or more computer readable storage media, the program instructions executable to:
A system comprising:
Dependencies are inferred from the claim text.