Method and apparatus for improving efficiency of automatic speech recognition
AssigneeUniphore Software Systems
InventorMaragathamani BOOTHALINGAM
Life of this patent
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Abstract
A method and an apparatus for improving efficiency of automatic speech recognition (ASR) is provided. The apparatus includes a call analytics server comprising a processor and a memory, which perform the method. The method comprises removing non-speech portions from a call audio to produce a pre-processed audio, sending the pre-processed audio from the CAS to an ASR engine, and receiving a call text from the ASR engine. The call text is the speech-to-text conversion of the pre-processed audio, and the call text comprises text corresponding to the speech in the pre-processed audio.
Claims10
A method for improving efficiency of automatic speech recognition (ASR), the method comprising:
- removing, at a call analytics server (CAS), non-speech portions from a call audio to produce a pre-processed audio;
- sending the pre-processed audio from the CAS to an ASR engine;
- and
- receiving, at the CAS, a call text from the ASR engine, wherein the call text is the speech-to-text conversion of the pre-processed audio, and the call text comprises text corresponding to the speech in the pre-processed audio.
An apparatus for improving efficiency of automatic speech recognition (ASR), the apparatus comprising:
- a processor;
- and
- a memory communicably coupled to the processor, wherein the memory comprises computer-executable instructions, which when executed using the processor, perform a method comprising:
- removing, at a call analytics server (CAS), non-speech portions from a call audio to produce a pre-processed audio,
- sending the pre-processed audio from the CAS to an ASR engine, and
- receiving, at the CAS, a call text from the ASR engine, wherein the call text is the speech-to-text conversion of the pre-processed audio, and the call text comprises text corresponding to the speech in the pre-processed audio.
Dependencies are inferred from the claim text.