Interactive help desk system

Abstract

A variety of systems and methods are disclosed, a method comprising connecting a user, operating a kiosk, and a service specialist, operating a service specialist station, such that the service specialist is capable of supporting the user in servicing an electronic device from a remote location, the method comprising: engaging a portion of the kiosk; establishing a two-way communication connection between the kiosk and the service specialist station thereby allowing the user and the service specialist to interact in real time; allowing the service specialist to inspect the electronic device; determining a service the electronic device needs based on the results of the service specialists inspection; and servicing the device, wherein the service specialist guides the user through steps required for performing the determined service on the electronic device via step-by-step instructions.

Dependencies are inferred from the claim text.