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AssigneeInternational Business Machines Corporation
InventorsNicolo' Sgobba, Erik Rueger, Guillermo Rodriguez de Vera Beltri
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A method provides a set of predicted responses to a user. The method includes receiving a message from a user, the message having natural language information. The method includes processing, using cognitive switching logic (CSL), the natural language information and information from previous messages from the user. The method includes identifying, using CSL, a context of the natural language information based on the information from the previous messages. The method includes identifying, using CSL, at least one knowledge domain which contains a response to the message, based on the identified context and on user persona information. The method includes retrieving a response from each identified knowledge domain. The method further includes, in response to retrieving more than one response, transmitting feedback to CSL to refine identifying the at least one knowledge domain until only one response is retrieved. The method further includes presenting the one response to the user.
A method for providing a set of predicted responses to a user, the method comprising:
A computerized system for providing a set of predicted responses to a user by performing a method, the method comprising:
A computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions being executable by a computer system to cause the computer system to perform a method for providing a set of predicted responses to a user, the method comprising:
Dependencies are inferred from the claim text.