Automatic summarization of content in electronic messages

A computing device for processing electronic messages, the computing device comprising:

• a processor;
• a memory containing instructions executable by the processor to cause the computing device to:
• receive an incoming electronic message having a message body having multiple sentences,
• determine whether the incoming electronic message is a tem plated message based on the multiple sentences in the message body;
• and
• in response to determining that the incoming electronic message is not a tem plated message,
• classify the one or more sentences in the message body individually as a statement of decision, judgement, inference, or fact utilizing a classification model;
• generate multiple clusters of the classified statements according to a hierarchy of decision, judgement, inference, and fact;
• select one of the clusters to automatically generate a summary of the incoming electronic message corresponding to the selected one or the clusters;
• and
• outputting the automatically generated summary to a user as a voice or text message.

A method of automatic summarization of content in electronic messages, the method comprising:

• receiving, at an server, an incoming electronic message having an message body having one or more sentences;
• and
• subsequent to receiving the incoming electronic message,
• classifying the one or more sentences in the message body individually as a statement of decision, judgement, inference, or fact;
• clustering the classified statements into one or more clusters according to a hierarchy of decision, judgement, inference, and fact;
• automatically generating one or more summaries of the incoming electronic message based on one or more of the clusters of classified statements;
• and
• inserting data representing one of the generated summaries into the incoming electronic message before transmitting the incoming electronic message to a destination via a computer network.