Support system for automated building management assistance

A support system for automated building management assistance comprising:

• a first communication component configured to communicate with a mobile device, the first communication component receiving a first message identifying a maintenance event for equipment at a particular building and transmitting a second message identifying completion of the maintenance event for the equipment at the particular building;
• a second communication component configured to communicate with a building automation system, the second communication component collecting fault detection and diagnostics relating to the maintenance event in response to receiving the first message;
• and
• a processor configured to identify a status of the maintenance event as a basic issue or an advanced issue based on the fault detection and diagnostics, provide a plurality of manual tasks to the mobile device to address the maintenance event in response to identifying the status as the basic issue, and provide a plurality of semi-automated tasks to the mobile device to address the maintenance event in response to identifying the status as the advanced issue,
• wherein the plurality of manual tasks include a plurality of manual actions to be executed at the equipment at the particular building based on interactions between the automated support system and the mobile device, and
• wherein the plurality of semi-automated tasks include at least one manual action of the plurality of manual tasks and at least one automated action determined by the automated support system for execution by the building automation system.

A method of a support system for automated building management assistance, the method comprising:

• receiving, from a mobile device, a first message identifying a maintenance event for equipment at a particular building;
• collecting, from a building automation system, fault detection and diagnostics relating to the maintenance event in response to receiving the first message;
• identifying a status of the maintenance event based on the fault detection and diagnostics, the status being one of a basic issue or an advanced issue;
• providing a plurality of manual tasks to the mobile device to address the maintenance event in response to identifying the status as the basic issue, wherein the plurality of manual tasks include a plurality of manual actions to be executed at the equipment at the particular building based on interactions between the automated support system and the mobile device;
• providing a plurality of semi-automated tasks to the mobile device to address the maintenance event in response to identifying the status as the advanced issue, wherein the plurality of semi-automated tasks include at least one manual action of the plurality of manual tasks and at least one automated action determined by the automated support system for execution by the building automation system;
• and
• transmitting, to the mobile device, a second message identifying completion of the maintenance event for the equipment at the particular building.