System and method to generate digital responses to a customer query

Abstract

A system to generate digital responses to the customer query is disclosed. The system includes a customer interaction subsystem to receive one or more customer queries from a customer. The system also includes a multitask profiler subsystem operatively coupled to the customer interaction subsystem. The multitask profiler subsystem generates at least three human readable profiles and at least three machine-readable profiles based on the one or more customer queries. The system further includes a profile mapping subsystem operatively coupled to the multitask profiler subsystem. The profile mapping subsystem stores relation of each of the at least three machine readable profiles with each other.

Dependencies are inferred from the claim text.