Customer management apparatus and non-transitory computer readable medium
AssigneeFuji Xerox Co., Ltd.
InventorSoshi MIYAMOTO
Life of this patent
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Abstract
A customer management apparatus includes a detector that detects occurrence of a failure, memory that stores customer information, and a processor. The processor is configured to, by running a program, calculate a number of accesses made by each customer at time of occurrence of a failure when the detector detects the occurrence of the failure, and output, based on the number of accesses, priorities of customers who are to be taken care of when a failure occurs, the priorities being stored in the memory.
Claims14
A customer management apparatus comprising:
- a detector that detects occurrence of a failure;
- memory that stores customer information;
- and
- a processor,
- wherein the processor is configured to, by running a program,
- calculate a number of accesses made by each customer at time of occurrence of a failure when the detector detects the occurrence of the failure, and
- output, based on the number of accesses, priorities of customers who are to be taken care of when a failure occurs, the priorities being stored in the memory.
A non-transitory computer readable medium storing a program causing a computer to execute a process, the process comprising:
- detecting occurrence of a failure;
- calculating the number of accesses made by each customer at time of occurrence of a failure when the occurrence of the failure is detected;
- and
- outputting, based on the number of accesses, priorities of customers who are to be taken care of when a failure occurs.
A customer management apparatus comprising:
- means for detecting occurrence of a failure;
- means for storing customer information;
- and
- means for, by running a program,
- calculating a number of accesses made by each customer at time of occurrence of a failure when the detector detects the occurrence of the failure, and
- outputting, based on the number of accesses, priorities of customers who are to be taken care of when a failure occurs, the priorities being stored in the memory.
Dependencies are inferred from the claim text.