Customer Interaction Architecture

An electronic computing device comprising:

• a processing unit;
• and
• system memory, the system memory including instructions that, when executed by the processing unit, cause the electronic computing device to:
• display a customer need diagram, including:
• one or more touchpoints;
• a customer interaction portion including one or more customer interaction steps;
• and
• a back office interaction portion including one or more back office interaction steps;
• when a user selects a play control, display a playback progression of steps;
• when the user selects a drill-down control, display a drilled-down view;
• analyze the one or more back office interaction steps to yield an analysis;
• based on the analysis, populate one or more drilled-down views, wherein the drilled-down views include at least one source code drill-down diagram including:
• a visual depiction of logical source code package with a link to software development source code files associated with the logical source code package, with each of the software development source code files being depicted on the at least one source code drill-down diagram;
• a visual depiction of view other calling code files link to view other files that call the logical source code package, with each of the calling code files being depicted on the at least one source code drill-down diagram;
• and
• related files indicators extending between each of the software development source code files and the other calling code files that are displayed on the at least one source code drill down diagram, wherein terminations of the indicator visually depict relationship therebetween;
• and
• upon selection of one of the related files indicators, generate a request to a code repository to load code associated with the logical source code package into a development environment.

A computer-readable data storage memory comprising instructions that, when executed by a processing unit of a first electronic computing device, causes the processing unit to:

• display a customer interaction diagram, including:
• a first portion including one or more customer interaction steps;
• a second portion including one or more back office interaction steps;
• one or more customer channels positioned along an interface between the first portion and the second portion;
• a customer need portion;
• a customer;
• and
• one or more customer-channel lines connecting the customer to the one or more customer channels;
• display a playback sequence when a playback request is received;
• display a drilled-down view when a drill down request is received;
• analyze the one or more back office interaction steps and produce an analysis;
• and
• based on the analysis, populate one or more drilled-down views;
• wherein the drilled-down views include at least one source code drill-down diagram including:
• a visual depiction of logical source code package with a link to software development source code files, with each of the software development source code files being depicted on the at least one source code drill-down diagram;
• a visual depiction of view other calling code files link to view other files that call the logical source code package, with each of the other calling code files being depicted on the at least one source code drill-down diagram;
• and
• related files indicators extending between each of the software development source code files and the other calling codes files that are displayed on the at least one source code drill down diagram, wherein terminations of the indicator visually depict relationship therebetween;
• and
• wherein, upon selection of one of the related files indicators, generate a request to a code repository to load code associated with the logical source code package into a development environment.