Techniques for behavioral pairing in a task assignment system

A system for behavioral pairing in a task assignment system comprising:

• at least one computer processor communicatively coupled to and configured to operate in the task assignment system, wherein the at least one computer processor is further configured to:
• determine at least one behavioral pairing constraint;
• and
• apply the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

An article of manufacture for behavioral pairing in a task assignment system comprising:

• a non-transitory processor readable medium;
• and
• instructions stored on the medium;
• wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to operate in the task assignment system and thereby cause the at least one computer processor to operate so as to:
• determine at least one behavioral pairing constraint;
• and
• apply the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.