Application initiated conversations for chatbots

A computer system comprising:

• two or more chatbots, the two or more chatbots including a first chatbot and a second chatbot;
• one or more processors;
• and
• a memory coupled to the one or more processors, the memory storing a plurality of instructions that, when executed by the one or more processors, cause the one or more processors to perform processing comprising:
• receiving an event notification from a software application;
• based on information in the event notification, outputting, in an ongoing conversation between a first chatbot of the computer-implemented chatbot system and a user, a prompt requesting the user to confirm a start of a new conversation;
• receiving user input comprising an indication to start the new conversation;
• and
• starting, in the ongoing conversation, the new conversation between the user and the second chatbot.

A non-transitory computer-readable memory storing instructions that, when executed by one or more processors of a computer-implemented chatbot system, cause the one or more processors to perform processing comprising:

• receiving an event notification from a software application;
• based on information in the event notification, outputting, in an ongoing conversation between a first chatbot of the computer-implemented chatbot system and a user, a prompt requesting the user to confirm a start of a new conversation;
• receiving user input comprising an indication to start the new conversation;
• and
• starting, in the ongoing conversation, the new conversation between the user and a second chatbot of the computer-implemented chatbot system.