US 2021/0241336 A1 · Systems and Methods for Using Hardware Transmitters to Improve Customer Service

Abstract

The present disclosure is directed to automatically determining customer information in response to detecting that a customer's mobile device is located at a retail location. A mobile device of the customer may detect a communication from a wireless communication beacon, and may send a customer ID to a backend server. Upon receiving the customer ID, the backend server may access customer information, and transmit it to a server of the retail location. The server may, in turn, cause a customer mobile device in the retail location to display the customer information, thus facilitating effective and efficient customer service. With the customer's permission, upon detecting the customer's mobile device, customer information may be pushed to a salesperson's device or information (e.g., insurance quote or claim information; new vehicle financing, feature, or review information; or other product or service information) may be pushed to the customer's mobile device.

Claims20

Dependent claims

A computer-implemented method of interfacing with an in-store server located within a brick-and-mortar property, wherein the in-store server interfaces with (i) a computing machine located within the brick-and-mortar property that executes a customer information application, the method comprising:

receiving, at a backend server from an electronic device via a network connection, an identification of a customer, the electronic device sending the identification of the customer in response to detecting the customer;
accessing, by the backend server from a database using the identification of the customer, (i) a digital image depicting the customer, and (ii) information associated with an account of the customer, the account related to the brick-and-mortar property;
and
transmitting, via the network connection, the digital image depicting the customer and the information associated with the account of the customer to the in-store server, the in-store server transmitting, to the computing machine within the brick-and-mortar property, (i) the digital image depicting the customer and the information associated with the account of the customer, and (ii) a request to initiate the customer information application on the computing machine to cause the computing machine to (i) initiate the customer information application, and (ii) concurrently display the digital image depicting the customer and the information associated with the account of the customer.

1 more element

A computer-implemented method of communicating relevant information associated with customers within a brick-and-mortar property, the method comprising:

receiving, by an in-store server from a backend server via a network connection, (i) a digital image depicting a customer, and (ii) information associated with an account of the customer, the account related to the brick-and-mortal property;
transmitting, by the in-store server to a computing machine located within the brick-and-mortar property, (i) the digital image depicting the customer, (ii) the information associated with the account of the customer, and (iii) a request to initiate the customer information application;
initiating, by the computing machine, the customer information application;
and
concurrently displaying, by the computing device via a user interface associated with the customer information application, the digital image depicting the customer and the information associated with the account of the customer.

2 more elements

Dependencies are inferred from the claim text.

Systems and Methods for Using Hardware Transmitters to Improve Customer Service

Life of this patent

Systems and Methods for Using Hardware Transmitters to Improve Customer Service

Life of this patent

Abstract

Claims20