Customer sentiment monitoring and detection systems and methods
AssigneeMacorva Inc.
InventorNathan CHILDRESS
Life of this patent
Estimating the term…
Abstract
The present technology discloses methods, systems, and non-transitory computer-readable media for receiving ratings data, the received ratings data comprising responses to a survey associated with one or more customers of an enterprise and presenting a fixed number of attributes; aggregating the received ratings data; generating a report based on the aggregated ratings data; and generating a navigable interface comprising the generated report, the navigable interface accessible to an authorized user and comprising tabs, each tab interactable to display a respective portion of the generated report.
Claims20
A method for determining customer sentiment ratings, the method comprising:
- receiving ratings data, the received ratings data comprising responses to a survey associated with one or more customers of an enterprise and presenting a fixed number of attributes;
- aggregating the received ratings data;
- generating a report based on the aggregated ratings data;
- and
- generating a navigable interface comprising the generated report, the navigable interface accessible to an authorized user and comprising tabs, each tab interactable to display a respective portion of the generated report.
A system for determining customer sentiment ratings, the system comprising:
- one or more processors;
- and
- at least one non-transitory computer-readable medium having stored therein instructions which, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
- receiving ratings data, the received ratings data comprising responses to a survey and associated with one or more customers of an enterprise;
- aggregating the received ratings data;
- generating a report based on the aggregated ratings data;
- and
- generating a navigable interface comprising the generated report, the navigable interface accessible to an authorized user and comprising tabs, each tab interactable to display a respective portion of the generated report.
A non-transitory computer-readable medium having stored therein instructions which, when executed by a processor, cause the processor to perform operations comprising:
- receiving ratings data, the received ratings data comprising responses to a survey and associated with one or more customers of an enterprise;
- aggregating the received ratings data;
- generating a report based on the aggregated ratings data;
- and
- generating a navigable interface comprising the generated report, the navigable interface accessible to an authorized user and comprising tabs, each tab interactable to display a respective portion of the generated report.
Dependencies are inferred from the claim text.