Mitigating user dissatisfaction related to a product

A system comprising:

• a network;
• a communication channel;
• a processor;
• and
• a computer-readable storage medium communicatively coupled to the processor and storing program instructions which, when executed by the processor, cause the processor to perform a method comprising:
• collecting a first set of user interaction data related to a product from a device on the network and a first set of user sentiment data related to the product from the communication channel, wherein the user interaction data and user sentiment data is specific to a user;
• generating a user profile for the user, wherein the user profile includes a satisfaction threshold for using the product based in part on the first set of user interaction data and the first set of user sentiment data;
• monitoring a second set of user interaction data related to the product from the device on the network and a second set of user sentiment data from the communication channel;
• comparing the second set of user interaction data and the second set of user sentiment data to the satisfaction threshold;
• determining that the user is experiencing dissatisfaction with the product when the satisfaction threshold has been exceeded;
• and
• in response to the satisfaction threshold being exceeded, outputting an action to reduce dissatisfaction of the user.

A computer program product comprising a computer-readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform a method comprising:

• collecting a first set of user interaction data related to a product from a device on a network and a first set of user sentiment data related to the product from a communication channel, wherein the user interaction data and user sentiment data is specific to a user;
• generating a user profile for the user, wherein the user profile includes a satisfaction threshold for using the product based in part on the first set of user interaction data and the first set of user sentiment data;
• monitoring a second set of user interaction data related to the product from the device on the network and a second set of user sentiment data from the communication channel;
• comparing the second set of user interaction data and the second set of user sentiment data to the satisfaction threshold;
• determining that the user is experiencing dissatisfaction with the product when the satisfaction threshold has been exceeded;
• and
• in response to the satisfaction threshold being exceeded, outputting an action to reduce dissatisfaction of the user.