Techniques for assigning tasks in a task assignment system with an external pairing system

A system for determining a pairing in a task assignment system, comprising:

• at least one computer processor communicatively coupled to and configured to operate in the task assignment system, wherein the at least one computer processor is further configured to:
• determine that a set of one or more tasks is available for pairing with a set of one or more available agents;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect a set of pairings among the set of tasks and the set of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the set of agents.

An article of manufacture for determining a pairing in a task assignment system, comprising:

• a non-transitory processor readable medium;
• and
• instructions stored on the medium;
• wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to operate in the task assignment system and thereby cause the at least one computer processor to operate so as to:
• determine that a set of one or more tasks is available for pairing with a set of one or more available agents;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect a set of pairings among the set of tasks and the set of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the set of agents.

A method for determining a pairing in a task assignment system, comprising:

• determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, that a set of one or more tasks is available for pairing with a set of one or more available agents;
• generating, by the at least one computer processor, a pairing request based on the determining;
• transmitting, by the at least one computer processor, over an application programming interface, the pairing request to an external pairing system;
• receiving, by the at least one computer processor, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connecting, by the at least one computer processor, a set of pairings among the set of tasks and the set of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the set of tasks.

A system for determining a pairing in a task assignment system, comprising:

• at least one computer processor communicatively coupled to and configured to operate in the task assignment system, wherein the at least one computer processor is further configured to:
• determine that a set of one or more tasks is available for pairing with a set of one or more available agents;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect a set of pairings among the set of tasks and the set of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the set of tasks.

An article of manufacture for determining a pairing in a task assignment system, comprising:

• a non-transitory processor readable medium;
• and
• instructions stored on the medium;
• wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to operate in the task assignment system and thereby cause the at least one computer processor to operate so as to:
• determine that a set of one or more tasks is available for pairing with a set of one or more available agents;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect a set of pairings among the set of tasks and the set of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the set of tasks.

A method for determining a pairing in a task assignment system, comprising:

• determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, that a task is available for pairing with a plurality of available agents;
• generating, by the at least one computer processor, a pairing request based on the determining;
• transmitting, by the at least one computer processor, over an application programming interface, the pairing request to an external pairing system;
• receiving, by the at least one computer processor, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connecting, by the at least one computer processor, the task to an agent of the plurality of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the plurality of agents.

A system for determining a pairing in a task assignment system, comprising:

• at least one computer processor communicatively coupled to and configured to operate in the task assignment system, wherein the at least one computer processor is further configured to:
• determine that a task is available for pairing with a plurality of available agents;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect the task to an agent of the plurality of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the plurality of agents.

An article of manufacture for determining a pairing in a task assignment system, comprising:

• a non-transitory processor readable medium;
• and
• instructions stored on the medium;
• wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to operate in the task assignment system and thereby cause the at least one computer processor to operate so as to:
• determine that a task is available for pairing with a plurality of available agents;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect the task to an agent of the plurality of agents based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the plurality of agents.

A method for determining a pairing in a task assignment system, comprising:

• determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, that a plurality of tasks is available for pairing with an available agent;
• generating, by the at least one computer processor, a pairing request based on the determining;
• transmitting, by the at least one computer processor, over an application programming interface, the pairing request to an external pairing system;
• receiving, by the at least one computer processor, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connecting, by the at least one computer processor, the available agent to a task of the plurality of tasks based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the plurality of tasks.

A system for determining a pairing in a task assignment system, comprising:

• at least one computer processor communicatively coupled to and configured to operate in the task assignment system, wherein the at least one computer processor is further configured to:
• determine that a plurality of tasks is available for pairing with an available agent;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect the available agent to a task of the plurality of tasks based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the plurality of tasks.

An article of manufacture for determining a pairing in a task assignment system, comprising:

• a non-transitory processor readable medium;
• and
• instructions stored on the medium;
• wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to operate in the task assignment system and thereby cause the at least one computer processor to operate so as to:
• determine that a plurality of tasks is available for pairing with an available agent;
• generate a pairing request based on the determining;
• transmit, over an application programming interface, the pairing request to an external pairing system;
• receive, over the application programming interface, a pairing response from the external pairing system based on the pairing request;
• and
• connect the available agent to a task of the plurality of tasks based on the pairing response,
• wherein the pairing request includes information that determines a time-based ordering of the plurality of tasks.