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US 2021/0240928 A1Published application
Mapping feedback to a process
AssigneeSap SE
InventorsVishal Sharma, Manu Sinha
Life of this patent
Estimating the term…
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AssigneeSap SE
InventorsVishal Sharma, Manu Sinha
Estimating the term…
Provided are systems and methods for mapping customer feedback to one or more processes. In one example, the method may include receiving text content that includes feedback, mapping, via execution of a mapping algorithm, the text content to a plurality of processes based on a synonym graph, generating mapping values for the plurality of processes, where a mapping value for a process is generated based on distance within the synonym graph of a mapping between a word in the text content and a word identifying the process, an determining a process among the plurality of processes that is most correlated to the feedback based on the generated mapping values.
A computing system comprising:
A method comprising:
A non-transitory computer-readable medium comprising instructions which when executed by a processor cause a computer to perform a method comprising:
Dependencies are inferred from the claim text.