Method and apparatus for managing communication inquiries

A method comprising:

• identifying, by a processing system including a processor and without user intervention, a task according to content of a first message directed from equipment of a sending user to equipment of a receiving user;
• determining, by the processing system, that the receiving user is unable to perform the task according to biometric data of the receiving user selected from one of heart rate, blood pressure, respiratory rate, and combinations thereof;
• determining, by the processing system, according to the content of the first message and the biometric data that the task is delegable to another user;
• and
• responsive to the determining the task is delegable to the another user, providing, by the processing system, a second message associated with the task to equipment of the another user.

A non-transitory, machine-readable medium, comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations comprising:

• identifying, without user intervention, a task according to content of a first message directed to equipment of a receiving user;
• determining that the receiving user is unable to perform the task according to biometric data of the receiving user selected from one of heart rate, blood pressure, respiratory rate, and combinations thereof;
• determining according to the content of the first message and the biometric data obtained from the receiving user that the task is delegable to another user;
• and
• responsive to the determining the task is delegable to the another user, providing a second message associated with the task to equipment of the another user.