Conveyor Call Center with Cryptographic Ledger

A system of handling calls received from callers, comprising

• a computer, that receives a call from a caller over a channel,
• the computer which assigns a first operator to handle the call,
• wherein the first operator who is assigned to handle the call is part of an operator group, the operator group comprising multiple different operators who have at least one voice characteristic in common,
• where the computer automatically recognizes voice from a caller, and automatically forms a response to be given to the caller, based on the recognized voice,
• where the computer controls the response to be given to the caller to be played to the caller using a simulated voice previously created by the operator who is assigned to handle the call if the response is one which has been previously recorded by the operator assigned to handle the call,
• and where the computer controls the response to be routed to any operator in the operator group for the operator in the operator group to read the response, if the response is one which has not been previously recorded by the operator assigned to handle the call.