Continuous data sensing of functional states of networked computing devices to determine efficiency metrics for servicing electronic messages asynchronously

A system comprising:

• a data store configured to store executable instructions;
• and
• a processor configured to execute instructions to implement a sensing application configured to:
• receive into an application data representing a state of a computing device configured to interact electronically with the asynchronous electronic messages, the data representing the state of the computing device in segments of time;
• identify one or more subsets of activity data configured to determine an activity type associated with the computing device for a segment of time;
• identify data representing a state of an application;
• detect data representing an action associated with the one or more subsets of activity data associated with a segment of time;
• classify the one or more subsets of activity data based on the action to form a classified activity type based on an agent-user role associated with the computing device;
• generate data representing a state of the digital conversation, the data being configured to present in a user interface a value of data associated with the activity type and a value of data associated with the state of the application;
• aggregate the segments of time based on the states of the application to form aggregated segments of time;
• and
• cause presentation via the user interface as a computerized tool a data representation of the value of data associated with the activity type and the value of data association with the state of the application configured to interact with the digital conversation, the state of the application being associated with at least a portion of the aggregated segments of time.