Augmented reality system

A method performed by one or more processing devices, the method comprising:

• obtaining a digital twin for an instance of a device based on information about the instance of the device, the digital twin being unique to the instance of the device and comprising information that models the instance of the device in three dimensions (3D);
• identifying a component of the instance of the device;
• interrogating the digital twin for information about the component;
• generating augmented reality content based on the digital twin and a captured actual graphic of the instance of the device, the augmented reality content comprising computer animation showing a step-by-step process for interacting with the component;
• and
• displaying, on a mobile computing device, the augmented reality content superimposed over at least part of the captured actual graphic.

A method performed by one or more processing devices, the method comprising:

• obtaining a digital twin for an instance of a device based on one or more attributes of the instance of the device, the digital twin comprising information about the instance of the device and being unique to the instance of the instance of the device;
• capturing, on a mobile computing device, an image that includes at least part of the instance of the device;
• retrieving information from the digital twin that is specific to the part of the instance of the device captured in the image;
• generating augmented reality content based on the retrieved information and the image, the augmented reality content comprising computer animation showing a step-by-step process for performing an operation on a component that is included in the part of the instance of the device;
• and
• displaying the augmented reality content along with at least part of the image on the mobile computing device.