Transferring a customer from an atm transaction to a device-based transaction during an error state, and applications thereof

A non-transitory computer readable medium including instructions for operating an automated teller machine (ATM) comprising:

• detecting, based on a log file of the ATM, an error event;
• identifying a customer associated with the error event based on the log file;
• accessing, from a customer identification database, a customer profile associated with the customer;
• authenticating the customer on a mobile application, based on the customer profile;
• and
• initiating a mobile transaction session based on authenticating the customer, wherein the customer can complete a transaction with the ATM via the mobile application during the mobile transaction session.

An automated teller machine (ATM) comprising:

• a storage unit to store instructions;
• a control unit, coupled to the storage unit configured to process the stored instructions to:
• detect, based on a log file of the ATM, an error event,
• identify a customer associated with the error event based on the log file,
• authenticate the customer on a mobile application, based on a customer profile associated with the customer,
• initiate a mobile transaction session based on authenticating the customer, wherein the customer can complete a transaction with the ATM via the mobile application during the mobile transaction session;
• and
• a communication unit, coupled to the control unit, configured to access, from a customer identification database, the customer profile.