Dynamic workflow with knowledge graphs
AssigneeInternational Business Machines Corporation
InventorsWen Wang, Guang Qing Zhong, Yi Ming Wang, Jian Dong Yin, Zhuo Cai, Rong Fu, Kang Zhang, Hao Sheng
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AssigneeInternational Business Machines Corporation
InventorsWen Wang, Guang Qing Zhong, Yi Ming Wang, Jian Dong Yin, Zhuo Cai, Rong Fu, Kang Zhang, Hao Sheng
Estimating the term…
Disclosed embodiments provide techniques for computerized technical support. A knowledge graph for a computer application is established. An input query from a user is processed to extract entities used as action identifiers. One or more nodes within the knowledge graph are identified, along with corresponding relationship edges leading to the nodes. When multiple candidate nodes are found that contain information relevant to the input query, a custom clarification statement is created based on the one or more identified relationship edges. The user provides answers to the clarification statement to narrow down which nodes contain the most relevant information. This process may continue, eliminating nodes based on user responses, until a single node remains, corresponding to an action identifier. The action identifier includes action description information that provides technical assistance to a user.
A computer-implemented method for generating an automated technical support workflow, comprising:
An electronic computation device comprising:
A computer program product for an electronic computation device comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the electronic computation device to:
Dependencies are inferred from the claim text.