US 2021/0089979 A1 · ANALYTICS SYSTEM AND METHOD FOR A COMPETITIVE VULNERABILITY AND CUSTOMER AND EMPLOYEE RETENTION

Abstract

An automated computerized system/method that evaluates risk of attrition of company customers or employees. The system/method receives and processes plural frustrations from individuals, automatically identifies key frustrations, combines and evaluates those key frustrations based on a computerized mathematical model, determines company level vulnerability based on a segmentation of the individual frustrations, and calculates a business value at risk, caused by a probability of attrition of employees or customers. The system/method utilizes binominal logistic regression analysis to translate the calculated individual-level vulnerability score into a probability of attrition of employees or customers and calculates the business value at risk. Companies may then implement remedial measures to prevent company value erosion or capture predicted value shift from competitors.

Claims42

Dependent claims

An automated computerized system for evaluating attrition risk for a company, comprising:

at least one processor executing a plurality of computer instructions stored in memory, causing the processor to perform:
(1) receiving and processing a data comprising a plurality of frustrations from individuals related to the company;
(2) automatically identifying the key frustrations from the received data;
(3) automatically combining and evaluating the key frustrations based on a computerized mathematical model;
(4) determining company level vulnerability based on segmentation of individual frustrations of the individuals related to the company;
and
(5) calculating a business value at risk, caused by a probability of attrition for the segments of individuals,
wherein the calculated business value at risk is utilized by a company management to quantify monetary losses caused by the predicted attrition among the individuals related to the company.

5 more elements

An automated computerized method comprising:

(1) receiving and processing by a computer processor, executing computer instructions, a data comprising a plurality of frustrations from individuals related to a company;
(2) automatically identifying a set of key frustrations from the received data;
(3) automatically combining and evaluating the key frustrations based on a computerized mathematical model;
(4) determining company level vulnerability based on a segmentation of individual frustrations;
and
(5) calculating a business value at risk for the company caused by a probability of attrition for the segments of individuals,
wherein the calculated business value at risk is utilized by a company management to quantify monetary losses caused by the calculated probable attrition among the individuals related to the company.

4 more elements

Dependencies are inferred from the claim text.

Analytics system and method for a competitive vulnerability and customer and employee retention

Life of this patent

Analytics system and method for a competitive vulnerability and customer and employee retention

Life of this patent

Abstract

Claims42