System, Method, and Apparatus for Dispatching Help

A method for providing help to a user, the method comprising:

• receiving a request for help from a device that is associated with the user;
• responsive to receiving the request for the help, using an address of the device to correlate the request for the help to the user, accessing medical information of the user, and providing at least part of the medical information of the user at an agent computer;
• and
• determining from the at least part of the medical information and voice information from the user, a type of the help needed and dispatching the type of the help needed.

A system for providing help to a user, the system comprising:

• a digital assistant connected to a data network;
• responsive to receiving a verbal request for help, software running on the digital assistant sends a transaction to a call center server;
• responsive to receiving the transaction, software running on a computer of the call center server uses a source address of the transaction to correlate the transaction to the user, the software running on the computer of the call center server accesses medical information of the user, and the software running on the computer of the call center server opens a dialog at an agent computer, the dialog including at least some of the medical information of the user;
• the dialog provides the medical information to an agent at the agent computer for the agent to determine a type of help that is needed by the user.