System and method for a media intelligence platform

A method comprising:

• receiving, by a cloud-based communication platform, a command to initiate a media service in relation to a communication session, the command received from an application server that is external to the cloud-based communication platform, the application server and the communication session being associated with an account of the cloud-based communication platform;
• in response to receiving the command, generating a result by using the media service to perform an analysis on at least a portion of media transmitted as part of the communication session;
• and
• initiating an event based on the result.

A cloud-based communication platform comprising:

• one or more computer processors;
• and
• one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the cloud-based communication platform to perform operations comprising:
• receiving a command to initiate a media service in relation to a communication session, the command received from an application server that is external to the cloud-based communication platform, the application server and the communication session being associated with an account of the cloud-based communication platform;
• in response to receiving the command, generating a result by using the media service to perform an analysis on at least a portion of media transmitted as part of the communication session;
• and
• initiating an event based on the result.

A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of a cloud-based communication platform, cause the cloud-based communication platform to perform operations comprising:

• receiving a command to initiate a media service in relation to a communication session the command received from an application server that is external to the cloud-based communication platform, the application server and the communication session being associated with an account of the cloud-based communication platform;
• in response to receiving the command, generating a result by using the media service to perform an analysis on at least a portion of media transmitted as part of the communication session;
• and
• initiating an event based on the result.