US 2020/0402092 A1 · SYSTEMS AND METHODS FOR PROVIDING LOCATION AWARE SERVICES

Abstract

A system is provided that uses location aware technologies in a variety of environments including retail environments and workplace environments. Location aware technologies associated with computing devices such as mobile phones are used to track users as they move within an environment. With respect to retail environments, a loyalty application may be installed in the phone of a customer that can provide the location of the customer to the retail environment. When it is determined that the customer is near the retail environment, a user profile associated with the customer can be used to select offers or promotions that can be displayed to the customer by the loyalty application to encourage the customer to enter the retail environment. When it is determined that the customer is inside the retail environment, the location of the customer can be used to determine where to dispatch an employee to interact with the customer.

Claims20

Dependent claims

A system for proving location aware services comprising:

one or more processors;
a memory communicably coupled to the one or more processors and storing:
a user-identification module including instructions that when executed by the one or more processors cause the one or more processors to:
receive information from a computing device associated with a user;
based in part on the received information, retrieve a profile associated with the user;
and
based in part of the received information, determine a location of the user;
and
a user-experience module including instructions that when executed by the one or more processors cause the one or more processors to:
retrieve a user-interest model;
based in part on the user-interest model and the profile, determine one or more products or services for the user;
provide information regarding the determined one or more products or services to a representative;
and
dispatch the representative to the determined location of the user.

11 more elements

A system for proving location aware services comprising:

one or more processors;
a memory communicably coupled to the one or more processors and storing:
a user-identification module including instructions that when executed by the one or more processors cause the one or more processors to:
for each employee of a plurality of employees associated with an entity:
receive information from a computing device associated with the employee;
and
based in part of the received information, determine a location of the employee at one or more times;
and
an employee-management module including instructions that when executed by the one or more processors cause the one or more processors to:
for each employee of the plurality of employees:
store the determined location and one or more times for the employee;
retrieve a schedule associated with the employee, wherein the schedule includes scheduled locations for the employee at one or more times;
and
based on the retrieved schedule and the determined location of the employee at the one or more times, determine compliance or non-compliance of the employee with respect to the retrieved schedule.

11 more elements

Dependencies are inferred from the claim text.

Systems and methods for providing location aware services

Life of this patent

Systems and methods for providing location aware services

Life of this patent

Abstract

Claims20