Techniques for multistep data capture for behavioral pairing in a task assignment system

A system for behavioral pairing in a task assignment system comprising:

• at least one computer processor communicatively coupled to and configured to operate in the task assignment system, wherein the at least one computer processor is further configured to:
• receive information about a plurality of tasks;
• transmit the received information to a plurality of queues, each queue including a plurality of agents;
• and
• pair a task allocated to a first queue of the plurality of queues to an agent allocated to the first queue based at least in part on the received information.

An article of manufacture for behavioral pairing in a task assignment system comprising:

• a non-transitory processor readable medium;
• and
• instructions stored on the medium;
• wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to operate in the task assignment system and thereby cause the at least one computer processor to operate so as to:
• receive information about a plurality of tasks;
• transmit the received information to a plurality of queues, each queue including a plurality of agents;
• and
• pair a task allocated to a first queue of the plurality of queues to an agent allocated to the first queue based at least in part on the received information.