Dynamic Reassignment of Workers

A non-transitory computer-readable storage medium for use in conjunction with an electronic device, the computer-readable storage medium storing program instructions that, when executed by the electronic device, causes the electronic device to perform operations, comprising:

• receiving demand information that specifies current demand in an organization;
• accessing current roles of workers associated with the organization;
• computing, based at least in part on the current demand and the current roles, a need for a first set of workers associated with the organization capable of performing a type of task;
• accessing predefined capabilities and additional qualifications of the workers associated with the organization, wherein, for a given worker associated with the organization, the predefined capabilities comprise a set of tasks that define a current role of the given worker, and wherein the additional qualifications correspond to one or more different types of tasks than the set of tasks;
• determining dynamic reassignments to the type of task for a second set of workers associated with the organization based at least in part on locations of the second set of workers, the current roles of the second set of workers, and the additional qualifications of the second set of workers, wherein the type of task is different from sets of tasks that define the current roles of the second set of workers;
• providing one or more packets or frames intended for one or more second electronic devices associated with the second set of workers, wherein the one or more packets or frames comprise assignment information that proposes the dynamic reassignment to the type of task for the second set of workers;
• and
• receiving one or more opt-in messages associated with at least a subset of the second electronic devices confirming acceptance of the dynamic reassignment.

A method for determining dynamically reassignments, comprising:

• receiving demand information that specifies current demand in an organization;
• accessing current roles of workers associated with the organization;
• computing, based at least in part on the current demand and the current roles, a need for a first set of workers associated with the organization capable of performing a type of task;
• accessing predefined capabilities and additional qualifications of the workers associated with the organization, wherein, for a given worker associated with the organization, the predefined capabilities comprise a set of tasks that define a current role of the given worker, and wherein the additional qualifications correspond to one or more different types of tasks than the set of tasks;
• determining dynamic reassignments to the type of task for a second set of workers associated with the organization based at least in part on locations of the second set of workers, the current roles of the second set of workers, and the additional qualifications of the second set of workers, wherein the type of task is different from sets of tasks that define the current roles of the second set of workers;
• providing one or more packets or frames intended for one or more second electronic devices associated with the second set of workers, wherein the one or more packets or frames comprise assignment information that proposes the dynamic reassignment to the type of task for the second set of workers;
• and
• receiving one or more opt-in messages associated with at least a subset of the second electronic devices confirming acceptance of the dynamic reassignment.