Crowd sourced maintenance systems and methods for transportation vehicles

A method, comprising:

• receiving an input from a passenger of an aircraft at a passenger electronic device (PED), indicating a problem at the aircraft, the PED being in communication with an in-flight entertainment (IFE) system computing device;
• transmitting the input by the PED to the IFE system computing device;
• determining by the IFE computing device whether the problem identified by the input can be resolved at the aircraft;
• wherein the IFE system computing device uses a portion of a machine learned model to evaluate whether the problem identified by the input can be resolved at the aircraft;
• generating a response by the IFE system computing device to address the problem, when the evaluation indicates that the problem can be resolved at the aircraft;
• and
• transmitting the input from the aircraft to a ground computing system to address the problem after the aircraft has landed, when it is determined that the problem cannot be resolved at the aircraft.

A non-transitory machine readable medium having stored thereon instructions for performing a method comprising machine executable code which when executed by at least one machine, causes the machine to:

• receive an input from a passenger of an aircraft at a passenger electronic device (PED), indicating a problem at the aircraft, the PED being in communication with an in-flight entertainment (IFE) system computing device;
• transmit the input by the PED to the IFE system computing device;
• determine by the IFE computing device whether the problem identified by the input can be resolved at the aircraft;
• wherein the IFE system computing device uses a portion of a machine learned model to evaluate whether the problem identified by the input can be resolved at the aircraft;
• generate a response by the IFE system computing device to address the problem, when the evaluation indicates that the problem can be resolved at the aircraft;
• and
• transmit the input from the aircraft to a ground computing system to address the problem after the aircraft has landed, when it is determined that the problem cannot be resolved at the aircraft.