Collaborative real-time solution efficacy

A computer program product comprising:

• one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the stored program instructions comprising:
• program instructions to monitor real-time communications;
• program instructions to identify one or more topics associated with the monitored real-time communications;
• program instructions to feed the identified one or more topics and associated real-time communications into a solution efficacy model;
• program instructions to generate based on one or more calculations by the solution efficacy model, an efficacy rating for the identified real-time communications;
• and
• program instructions to generate a prioritization of the identified real-time communications based on the generated efficacy rating.

A computer system comprising:

• one or more computer processors;
• one or more computer readable storage media;
• and
• program instructions stored on the computer readable storage media for execution by at least one of the one or more processors, the stored program instructions comprising:
• program instructions to monitor real-time communications;
• program instructions to identify one or more topics associated with the monitored real-time communications;
• program instructions to feed the identified one or more topics and associated real-time communications into a solution efficacy model;
• program instructions to generate based on one or more calculations by the solution efficacy model, an efficacy rating for the identified real-time communications;
• and
• program instructions to generate a prioritization of the identified real-time communications based on the generated efficacy rating.