Network system, server, and information processing method
AssigneeSharp Kabushiki Kaisha
InventorsMASAKI TAKEUCHI, AKIRA TOJIMA
Life of this patent
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Abstract
A network system is provided to efficiently provide various types of information via a chat using text and voice. The network system includes a first terminal used by a user, a second terminal used by an advisor, and a server configured to automatically conduct a chat with the user using a chatbot, and, in a case where a prescribed condition is satisfied, cause at least one advisor to takeover the chat with the user.
Claims10
A network system comprising:
- a first terminal used by a user;
- a second terminal used by an advisor;
- and
- a server configured to automatically conduct a chat with the user, using a chatbot, and in a case where a prescribed condition is satisfied, cause at least one advisor to take over the chat with the user.
A server comprising:
- a communication interface configured to communicate with a first terminal used by a user and a second terminal used by an advisor;
- and
- a processor,
- wherein the processor automatically conducts a chat with the user, using a chatbot, and in a case where a prescribed condition is satisfied, causes at least one advisor to take over the chat with the user.
An information processing method achieved by a server capable of communicating with a first terminal used by a user and a second terminal used by an advisor, the information processing method comprising:
- automatically conducting a chat with the user, using a chatbot;
- and
- causing at least one advisor to take over the chat with the user in a case where a prescribed condition is satisfied.
Dependencies are inferred from the claim text.