System and method for dynamic redundant call recording
AssigneeNice Ltd.
InventorsEfim KOLODIZNER, Aviv SEVILLIA, Uri FRIEDER
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AssigneeNice Ltd.
InventorsEfim KOLODIZNER, Aviv SEVILLIA, Uri FRIEDER
Estimating the term…
A system or method for dynamic redundant call recording may include a plurality of recording devices, each recording device having a plurality of recording resources, and a resource allocator. The resource allocator may receive a request from a call receiving node for commencement of a recording session. It may then attempt to connect to a first one of the plurality of recording devices and if successful, establish a recording session between the call receiving node and the recording device, or if not successful, attempting to connect the recording session controller to a second one of the multiple recording devices. Two resource allocators may operate in parallel to establish dual recording using resources at two different recording devices. Call content may be recorded separately from call metadata and may be integrated with the metadata using a unique call ID.
A method of allocating recording resources in a system for real time redundant recording of call content, the system comprising a plurality of recording devices each comprising a plurality of recording resources, and at least two resource allocators, each recording device being associated with one resource allocator;
A system for redundant call recording comprising a call receiving node, a recording system comprising at least two recording devices, and a recording controller:
Dependencies are inferred from the claim text.