US 2020/0396199 A1Published application

Communication evaluation and management

AssigneeInternational Business Machines Corporation

InventorsPaul R. Bastide, Robert E. Loredo, Matthew E. Broomhall

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Abstract

Aspects of this disclosure relate to evaluating and managing communication within an organization. A message is detected that includes at least one element from an initiating user. Communication relating to the message is tracked as the message is disseminated across a plurality of users. One or more miscommunicated elements of the at least one element are identified by evaluating the communication. One or more miscommunications of the message between one or more users of the plurality of users that caused the miscommunicated element(s) is determined by evaluating how the message was disseminated across the plurality of users.

Claims20

Dependent claims

A method comprising:

tracking, by a processor using computing agents on a plurality of computing user devices of an organization, element fidelity during dissemination of a plurality of messages across many hierarchical levels of the organization across a plurality of media platforms;
detecting, by the processor, a message of the plurality of messages that includes at least one element from an initiating user;
identifying, by the processor evaluating communication relating to the message as the message is disseminated across a plurality of users of the organization, one or more miscommunicated elements relating to the at least one element, wherein the one or more miscommunicated elements relate to an error in communicating the at least one element;
determining, by the processor evaluating how the message was disseminated across the plurality of users, one or more miscommunications of the message between one or more users of the plurality of users that resulted in the one or more miscommunicated elements;
immediately and autonomously sending, by the processor and to at least one of the plurality of users, a correction to the one or more miscommunications;
identifying, by the processor analyzing the communication, a miscommunicating user of the one or more users of the miscommunication the one or more miscommunicated elements;
determining, by the processor, to reroute some communication away from the miscommunicating user;
and
providing, by the processor and to at least one of the plurality of users, a generated report that compiles data on the miscommunication and the determination to reroute some communication away from the miscommunicating user.

6 more elements

A system comprising:

a processor;
and
a memory in communication with the processor, the memory containing instructions that, when executed by the processor, cause the processor to:
track, using computing agents on a plurality of computing user devices of an organization, element fidelity during dissemination of a plurality of messages across many hierarchical levels of the organization across a plurality of media platforms
detect, a message of the plurality of messages that includes at least one element from an initiating user;
identify, by evaluating communication relating to the message as the message is disseminated across a plurality of users of the organization, one or more miscommunicated elements relating to the at least one element, wherein the one or more miscommunicated elements relate to an error in communicating the at least one element;
determine, by evaluating how the message was disseminated across the plurality of users, one or more miscommunications of the message between one or more users of the plurality of users that resulted in the one or more miscommunicated elements
immediately and autonomously send, to at least one of the plurality of users, a correction to the one or more miscommunications;
identify, by analyzing the communication, a miscommunicating user of the one or more users of the miscommunication the one or more miscommunicated elements;
determine to reroute some communication away from the miscommunicating user;
and
provide, to at least one of the plurality of users, a generated report that compiles data on the miscommunication and the determination to reroute some communication away from the miscommunicating user.

9 more elements

A computer program product, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computer to cause the computer to:

track, using computing agents on a plurality of computing user devices of an organization, element fidelity during dissemination of a plurality of messages across many hierarchical levels of the organization across a plurality of media platforms
detect, a message of the plurality of messages that includes at least one element from an initiating user;
identify, by evaluating communication relating to the message as the message is disseminated across a plurality of users of the organization, one or more miscommunicated elements relating to the at least one element, wherein the one or more miscommunicated elements relate to an error in communicating the at least one element;
determine, by evaluating how the message was disseminated across the plurality of users, one or more miscommunications of the message between one or more users of the plurality of users that resulted in the one or more miscommunicated elements;
immediately and autonomously send, to at least one of the plurality of users, a correction to the one or more miscommunications;
identify, by analyzing the communication, a miscommunicating user of the one or more users of the miscommunication the one or more miscommunicated elements;
determine to reroute some communication away from the miscommunicating user;
and
provide, to at least one of the plurality of users, a generated report that compiles data on the miscommunication and the determination to reroute some communication away from the miscommunicating user.

6 more elements

Dependencies are inferred from the claim text.