Contact center transaction system that uses a distributed digital ledger

A method comprising:

• receiving a first acceptance of a first end user license from a first user communication endpoint, wherein the acceptance of the first end user license causes a first smart contract to associate a number of digital tokens with a first user associated with the first user communication endpoint;
• establishing a first communication session between the first user communication endpoint and a contact center;
• receiving input that identifies a first transaction with the contact center, wherein the first transaction causes a change to the number of digital tokens associated with the first user;
• and
• storing the changed number of digital tokens in a first blockchain.

A non-transient computer readable medium having stored thereon instructions that cause a processor to execute a method, the method comprising:

• instructions receive a first acceptance of a first end user license from a first user communication endpoint, wherein the acceptance of the first end user license causes a first smart contract to associate a number of digital tokens with a first user associated with the first user communication endpoint;
• instructions to establish a first communication session between the first user communication endpoint and a contact center;
• instructions to receive input that identifies a first transaction with the contact center, wherein the first transaction causes a change to the number of digital tokens associated with the first user;
• and
• instructions to store the changed number of digital tokens in a first blockchain.