Priority reconnection of dropped nodes from a network

A method, comprising:

• monitoring a first communication occurring between a first customer communication device and a first agent communication device;
• determining the monitored first communication has insufficient connection quality;
• in response to the first monitored communication having an insufficient connection quality, setting a priority record to comprising indicia of high priority for the first customer associated with the first customer endpoint;
• receiving a plurality of subsequent communications from a corresponding plurality of subsequent customer communication devices;
• enqueuing the plurality of subsequent communications to connect to ones of a plurality of agent communication devices in a first priority order;
• and
• upon determining one of the plurality of subsequent communications is associated with the priority record comprising indicia of high priority, executing a first requeueing of the plurality of subsequent communications to cause the one of the plurality of subsequent communications to be connected to the next available one of the agent communication device.

A system, comprising:

• means to monitor a first communication occurring between a first customer communication device and a first agent communication device;
• means to determine the monitored first communication has insufficient connection quality;
• in response to the first monitored communication having an insufficient connection quality, means to set a priority record to comprising indicia of high priority for the first customer associated with the first customer endpoint;
• means to receive a plurality of subsequent communications from a corresponding plurality of subsequent customer communication devices;
• means to enqueue the plurality of subsequent communications to connect to ones of a plurality of agent communication devices in a first priority order;
• and
• upon determining one of the plurality of subsequent communications is associated with the priority record comprising indicia of high priority, means to execute a first requeueing of the plurality of subsequent communications to cause the one of the plurality of subsequent communications to be connected to the next available one of the agent communication device.