Communication resource allocation

A system for communication resource allocation, the system comprising:

• a processor;
• and
• memory coupled to the processor and comprising computer-executable instructions that, when executed by the processor, cause the processor to perform a method comprising:
• monitoring, by the processor, a communication between a conversational entity communication channel and a user device;
• determining a type of the communication associated with the user device based on the communication;
• determining a replacement communication channel to replace the conversational entity communication channel, in response to the type of the communication;
• and
• coupling the replacement communication channel to the user device in place of the conversational entity communication channel.

A computer program product for communication resource allocation, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, the program instructions executable by a computer to cause the computer to perform a method comprising:

• monitoring, by the computer, a communication between a conversational entity communication channel and a user device;
• determining a type of the communication associated with the user device based on the communication;
• determining a replacement communication channel to replace the conversational entity communication channel, in response to the type of the communication;
• and
• coupling the replacement communication channel to the user device in place of the conversational entity communication channel.