Frontend Process Mining

A system comprising:

• a memory that stores instructions;
• and
• one or more processors configured by the instructions to perform operations comprising:
• receiving, from a first client device and via a network, first data that comprises:
• a process instance identifier for a process instance comprising a first task and a second task,
• a first duration of time to perform the first task by a first user, and
• a first number of interactions by the first user in performing the first task;
• receiving, from a second client device via the network, second data that comprises:
• the process instance identifier,
• a second duration of time to perform the second task by a second user, and
• a second number of interactions by the second user in performing the second task;
• determining a total duration of the process instance based on the first duration of time and the second duration of time;
• and
• generating a report that comprises:
• a result of a comparison of the first number of interactions with a predetermined number of interactions, and
• the total duration of the process instance.

A non-transitory computer-readable medium that stores instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:

• receiving, from a first client device and via a network, first data that comprises:
• a process instance identifier for a process instance comprising a first task and a second task,
• a first duration of time to perform the first task by a first user, and
• a first number of interactions by the first user in performing the first task;
• receiving, from a second client device via the network, second data that comprises:
• the process instance identifier,
• a second duration of time to perform the second task by a second user, and
• a second number of interactions by the second user in performing the second task;
• determining a total duration of the process based on the first duration of time and the second duration of time;
• and
• generating a report that comprises:
• a result of a comparison of the first number of interactions with a predetermined number of interactions, and
• the total duration of the process.