Queue management based on biometric authentication

A device, comprising:

• one or more memories;
• and
• one or more processors communicatively coupled to the one or more memories, configured to:
• receive a callback request from a user device, the callback request including:
• biometric information, and
• a device identifier associated with the user device;
• approve, based on authentication of a user of the user device based on the biometric information, a callback to the user device;
• store, based on receiving the callback request, call data in a callback queue, the call data including:
• the device identifier, and
• authentication data indicating a result of the authentication of the user;
• determine, after storing the call data, that the callback is to be performed;
• determine, based on the authentication data, that another authentication of the user is not to be performed during the callback;
• and
• perform, without performing the other authentication of the user during the callback, the callback.

The device of claim 0, wherein:

• the callback request includes information indicating the callback queue;
• the callback queue is one of a plurality of callback queues;
• and
• the one or more processors, when storing the call data in the callback queue, are configured to:
• store the call data in the callback queue based on the information indicating the callback queue.

The device of claim 0, wherein:

• the callback request includes information indicating at least one of a particular service or a particular problem;
• the callback queue is one of a plurality of callback queues;
• and
• the one or more processors are further configured to:
• determine the callback queue, from a plurality of callback queues, based on the at least one of the particular service or the particular problem.

The device of claim 0, wherein the device identifier includes one or more of:

• a phone number,
• an internet protocol (IP) address,
• a voice over IP (VoIP) address, or
• an e-mail address.

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors, cause the one or more processors to:
• receive a callback request from a user device, the callback request including:
• biometric information, and
• a device identifier associated with the user device;
• approve, based on authentication of a user of the user device based on the biometric information, a callback to the user device;
• store, based on receiving the callback request, call data in a callback queue, the call data including:
• the device identifier, and
• authentication data indicating a result of the authentication of the user;
• determine, after storing the call data, that the callback is to be performed;
• determine, based on the authentication data, that another authentication of the user is not to be performed during the callback;
• and
• perform, without performing the other authentication of the user during the callback, the callback.

The non-transitory computer-readable medium of claim 0, wherein:

• the callback request includes information indicating the callback queue;
• the callback queue is one of a plurality of callback queues;
• and
• the one or more instructions, that cause the one or more processors to store the call data in the callback queue, cause the one or more processors to:
• store the call data in the callback queue based on the information indicating the callback queue.

The non-transitory computer-readable medium of claim 0, wherein:

• the callback request includes information indicating at least one of a particular service or a particular problem;
• the callback queue is one of a plurality of callback queues;
• and
• the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:
• determine the callback queue, from a plurality of callback queues, based on the at least one of the particular service or the particular problem.

The non-transitory computer-readable medium of claim 0, wherein the device identifier includes one or more of:

• a phone number,
• an internet protocol (IP) address,
• a voice over IP (VoIP) address, or
• an e-mail address.